The Best Website Design and Web Hosting Company in Central India
Viscus Infobiz Ltd.
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Web Hosting

.  99.9% Uptime Guaranteed
.  30 Minutes Support*

.  30 Days Money Back Guarantee

FAQ


Accounts
Q1 How quickly will my account be setup?
Your account will be activated seconds upon your submission of our ordering form. We value your time, and believe that you need to get going without any delay. Upon submission of the on-line order form, you will receive a confirmation email with your password and instructions on how to get started.
Q2 How do I upgrade my account?
You are free to upgrade your account anytime at no additional charge. Simply contact our Technical Support Department and let us know which package you would like to upgrade to.
Q3 How do I transfer from another provider to you?
The process is very simple. When filling out our order form you will be asked whether or not you already have a domain name and if you wish for us to transfer it for you -OR- if you would prefer to do the transfer yourself (we would be glad to perform this operation for you at absolutely no extra charge).

If you prefer to perform the to transfer yourself use the following name server addresses

Primary Name Server Address : jupiter.biggestresellers.com
Primary Name Server IP : 209.62.71.244
Secondary Name Server Address : pluto.biggestresellers.com
Secondary Name Server IP : 209.62.71.245
Q4 I am a complete novice. Can I use your services?
You don't need to possess any technical knowledge to reap the benefits of our services. We believe that setting up a reliable Web Site should be fast and simple. We've designed our solution to include instantaneous account activation, so that you can go live within moments of initiating your request. Our Online Control Panel lets you take control over every aspect of your account in real-time, around the clock.

In addition, we offer no-cost technical support. Should you have any questions, whatsoever, please don't hesitate to get in touch with us. It is our goal to make your experience as seamless as possible--we'll do our very best.
That's Vinfobiz.com advantage!

Domain
Q1 What is a domain name?
A domain name can simply be thought of as your Internet address. It is a unique name that identifies an Internet site.
A domain name is a unique internet name for an organization or other entity on the Internet. Once registered, your domain name is yours entirely and no other party may use that identity online.
Q2 What domain name should I choose?
A good domain name is one that bears your company name, e.g. company: Viscus Infotech Ltd., and their domain name is: vinfotech.com. If such a domain name is not available, try a domain name with the company name initials. Also, there are various extensions available besides .com, like .in, .co.in, .net, .org, etc. Check if the desired domain name is available with these extensions.
Q3 How do I check the availability of a domain?
Go to www.domain.vinfobiz.com and enter the desired domain name (e.g.: Vinfobiz.com) to check its availability.
Q4 Will you register my domain name?
Yes. Vinfobiz will register your Domain Name for you. However, if you would like to take care of registering the Domain Name yourself, that is also possible. The choice is yours.

In addition, we offer no-cost technical support. Should you have any questions, whatsoever, please don't hesitate to get in touch with us. It is our goal to make your experience as seamless as possible--we'll do our very best.
That's Vinfobiz.com advantage!
Q5 What if I already have a domain name?
If you already have a registered domain name we can transfer it to our servers for you. If you wish for us to transfer it for you, you have to supply us with relevant details or you can do it yourself by transferring the DNS to following Name Servers
Primary : jupiter.biggestresellers.com Secondary : pluto.biggestresellers.com
Q6 Could I have multiple domains pointing to the same site?
Yes, we can set this up for you. To activate this feature send a request email to support@vinfobiz.com indicating your domain name and the additional domain name(s).
Note : This service will be charged at Actuals the details of which can be seen on our pricing page.
You will be able to easily configure these properties via your account control panel
Q7 How long until my domain name is transferred to your servers?
Generally, the transfer of a domain name will take anywhere from 24-48 hours. However, Vinfobiz.com offers immediate account activation and your site is always accessible through the control panel.
Q8 Can I get my domain name transferred to another registrar?
If you have registered a domain name and later decided to transfer it to another registrar, you will have to wait 60 days from the day of your domain name registration to be able to initiate transfer. If domain name has expired, you cannot transfer it to new registrar. Please keep in mind, that domain name transfer to new registrar takes up to 2 weeks.

Front Page
Q1 If I used FrontPage to design my site, can I use an FTP program to upload it?
If you have registered a domain name and later decided to transfer it to another registrar, you will have to wait 60 days from the day of your domain name registration to be able to initiate transfer. If domain name has expired, you cannot transfer it to new registrar. Please keep in mind, that domain name transfer to new registrar takes up to 2 weeks.


FTP
Q1 What is an FTP program and how do I use one?
Please goto www.downloads.com & download the shareware s/w CuteFTP.
Q2 What should I use as "Host Name/Address" with my FTP program?
Please use "www.domainname.extension"(example www.vinfobiz.com) as the host name/address
Q3 What should I use as "Login/Password" with my FTP program?
We will provide you with Login/Password for your website.
Q4 After connecting where should I upload the contents?
domainname/domainname.extension/web/ Root folder for your website & here you have to upload all the webpages.
Q5 How do I upload/ modify my website (FTP)?
You can do this in two ways:
I. Using FTP client (like WSFTP or CuteFTP)
1. Enter the connection details as mentioned above. You necessarily need to enter the Hostname, Username and Password
2. Once it is successfully connected upload your site contents in domainname.com/web/ folder as this is the root for your website

General
Q1 Vinfobiz.com, what is your DNS info?
Primary name server: ns1.binarydns.com
Primary IP: 203.199.75.51
Secondary name server: ns2.binarydns.com
Secondary IP: 203.199.75.52
Q2 Vinfobiz.com, what are your mail services ?
POP3 (used for checking email) : mail.domainname.extension
SMTP (used for sending email) : mail.domainname.extension

In order to send email through our SMTP server, you will first need to check your email through our POP3 server (this is a security measure used for SMTP server authentication).

Q3 Vinfobiz.com, what is your Acceptables User Policy ?
The following is not permitted

Spamming (sending unsolicited email or posting messages to irrelevant UsetNet newsgroups that do not explicitly allow advertising, with references to a site hosted on our servers)
  • Sites containing pornographic material or sites which contain links to adult sites, sites encouraging illegal activity or racism, sites providing instructions of performing illegal activities.
  • Violations and attempted violations of system & network security. Or any type of tampering with the system with the purpose to inflict harm.
If you have any questions regarding our policy feel free to contact us.

Guidelines
Q1 what are guidelines for contacting technical supports ?
To serve you better, please keep the following things in mind when contacting technical support:
Mention your user name and your domain name in the opening sentence of all correspondence. When contacting about a problem, please state exactly what you did and the exact error message you received.

Hosting
Q1 What is web space or server space?
This term refers to the space created by the World Wide Web. It is the amount of disk space allocated to your website, including email quotas (POP3 accounts only) and FTP files.
Q2 How much web space do I need for my website?
Most small to medium sized websites require 10 MB web space. If your website carries dynamic data, you may require an additional SQL database support.
Q3 How much web space do I need for my e-mail accounts?
This depends on the number of users you have created and the . Generally, for 5 e-mail users 10 MB web space is enough.
Q4 How do I access my Control Panel?
To access your Control Panel:

1. Go to http://www.domainname.com:8787/ (For Example http://www.vinfobiz.com:8787/)     https://domainname.com:8443 (e.g. https://vinfobiz.com:8443 )
2. Enter your Username and Password as mentioned above. Note that it can be changed     anytime after logging to the Control Panel
3. Once you are logged in you can create/edit/delete mail accounts, change passwords etc

Email
Q1 Is it necessary to have a website to have domain name e-mail accounts?
No. You do not need a website to have domain name e-mail accounts. All you need to have is a domain name and some web space in order to create domain name e-mail accounts.
Q2 How many e-mail accounts can I have on my domain?
You can have several e-mail accounts though it depends on how much web space you have.
Q3 What e-mail ids do I use for my official e-mail?
It is considered more professional to use Domain Name Email, e.g.: yourname@domainname.com instead of using public e-mail ids. This is the most professional email. It is ethical and the most proper way to conduct business. Domain Name email promotes your business and identifies you as business owner or employee of the company.

Once you have created your Domain Name based e-mail id, you can list it on your website with a direct link.
Q4 Will I get an email address @ my domain?
Yes, you will. You will actually have an infinite amount of email addresses with any account. Any word before the '@' sign of your email address will be valid. You can have: sales@yourdomain.com, info@yourdomain.com, anythingyoulike@yourdomain.com.
Q5 Will I get an my own SMTP ?
Yes, you will & that will mail.domainname.extension (for eg : mail.vinfobiz.com)
Q6 Will I get Catch-All/Get-All account?
Yes, you will. For this you have to create an alias 'nobody' from Hosting Control Panel.
Q7 How to configure my e-mail account on Outlook Express?
This is how you can configure your e-mail account on Outlook Express:

1. In Outlook Express go to Tools -> Accounts ->Add Mail Account
2. In the Name, Enter - Enquiry Response - Domain Name
3. In the E-mail address field, Enter accountname@domainname.com (For ex hostings@vinfobiz.com)
4. Incoming Mail Server: mail.domainname.com (For Ex mail.vinfobiz.com)
5. Outgoing Mail Server: mail.domainname.com (For Ex mail.vinfobiz.com)
6. The Account name is accountname@domainname.com (Complete Email address For Ex hostings@vinfobiz.com) and the password.
7. Also check the box which is below this setting and which says "My Outgoing Server requires authentication"
8. The New Account has been configured in Outlook Express

Currently we have used .com as an extension for example sake in all configurations mentioned above. Use the appropriate extension.
Q8 How do I check my mail online?
1. Go to http://mail.domainname.com:3000  (remember not to use www here) or Go to     http://www.mail2web.com Advance Login Option
2. Enter the complete email and password for that particular mail address. If you are logged     in on mail2web in the server name enter mail.domainname.com
Q9 Why am I receiving unsolicited e-mail or SPAM?
There's a downside to having your e-mail id put up on your webpage on the Internet as your email address appears in the HTML code. Spammers can catch it and will bombard you with junk emails. This is SPAM. Before you know, it will be more junk mails delivered to your e-mail account, than good e-mails.
Q10 What can I do to avoid receiving SPAM?
One option is to remove the link to the Domain Name based email from the website, and just leave the text reference to it. It works, but not 100%.

Also, web hosting companies offer email filtering. Some offer it for free, some charge an annual fee. According to the latest studies, email filtering is not a full protection against junk emails. Good legitimate emails can be confused with junk mail. This raises a concern about loss of business due to the potential risk of deleting the important emails.

Specialists believe that the best way to remove spam and junk mail is to delete it manually. It takes time, but it seams, like the only solution available.

If you computer is equipped with Anti-Virus software, you can set-up your email scanning and filtering preferences. Anti-Virus software usually come with anti-spam feature. Suspicious email will be deleted or will appear with a notification, so you can decide to open or delete it.

Payment
Q1 May I pay by Cheque or Cash?
We accept cheques and cash and Demand Drafts. The Cheque or DD should be in favour of "Viscus Infobiz Ltd" and payable at Indore.
Q2 Do you offer a money back guarantee?
Vinfobiz.com is leading the market in Web Site Hosting by delivering maximum reliability and fast load times along with the most convenient and comprehensive services available today. With us, your Web Site is protected by the latest technological safeguards, including redundancies at every potential point of failure.

"Our goal is not only to meet, but to exceed your service expectations!"

The above is backed by an unconditional 30-day money back guaranteed.

Website
Q1 Why do I need a website?
The success and longevity of any business, no matter the size or industry, depends on how well the business advertises and markets its products or services. Each year, hundreds of small to medium size businesses go out of business because they do not have the resources to effectively advertise and market their products or services.

Many small to medium size businesses cannot afford to advertise on television nor in magazines, newspapers, or business directories. The Internet is a viable and affordable advertising medium for small to medium size business owners. The fastest growing medium in history- it reaches more people and a variety of them, affects more aspects of our lives and has become a fundamental part of the 21st century living.
Q2 What are the advantages of having a website? How is a website a marketing tool?
1. Identity Let people know your name, who you are, where you are and what you do. The information superhighway has no geographical limit. It is open 24 hours a day and 7 days a week. If you are not there, potential customers may not know that you even exist.

2. Product and Service Information Exposure is the key, and information is a powerful marketing tool. Educate the public with detailed information about why and how they can benefit from using your products and services.

3. Search Directories
Internet surfers often use search directories to access information by locations, topics or keywords . . . How can you get listed in the directories and be accessible to the public when you don't even have a web page?

4. Broader Customer Base
Your Internet presence exposes you to a greater number of potential customers whether you want it to be local, regional, nationwide or worldwide.

5. Point of Contact
Use your web site as a store front where potential customers can enter and find answers. Here you provide names, numbers, e-mail and postal addresses, and directions to allow people to get in touch with you.

6. Valuable Input Your web site can allow quick feedback from customers. Comments and suggestions are valuable input to improve your business and customer relations.

7. Greater Image
Greatly improve your professional image with your domain name (www.yourname.com) printed on your business cards, stationery and advertising material. Tell people that you really mean business.

8. Flexible Tool Once your business is online, you can use your web site creatively as a flexible marketing tool. The only limit is your imagination. You can add and expand your site to perform additional task as you grow in the future.

9. Low-cost Investment
Your web site is truly low-cost advertising. It is a marketing tool you can use again and again for years. Please compare the contents and the cost of your web site with advertisements in newspapers and magazines monthly, quarterly and yearly.

10. Why Not?
Today you see web site addresses shown everywhere on all kinds of media. Many businesses now have web sites, and web sites are here to stay. In fact, it's very noticeable for you not to have a web site.

"Our goal is not only to meet, but to exceed your service expectations!"

The above is backed by an unconditional 30-day money back guaranteed.
Q3 Can you redesign my website?
Yes, we can. Our Internet Marketing Strategy Specialist will analyze your exiting website and provide you with a plan to make your website a successful Internet Marketing tool. We will develop a strategy to re-vamp your website and your e-business. Our web site analysis is simple. It is custom for every specific case for maximum benefits to your business. It is affordable for small and medium size businesses.
Q4 Where do I get a website developed?
Hiring just about any web designer to put up a homepage does not guarantee your web site success. The strategies that work effectively in traditional markets do not necessarily transfer well to the Internet. Making a site work and having one work successfully are not the same thing. In today's competitive economy your business needs every advantage it can get. Let Vinfobiz help you gain that competitive edge! We have been in this business for over 5 years and are wizards at creating websites that work!

Get ahead of your competition. Call Vinfobiz now!

VinfoBiz - a premier Domain Registration, web hosting and Web Designing company in Indore - India - provides Domain Registration in Indore, Web Hosting on Windows 2003 Servers, Website Designing, Website Re-Designing, Ecommerce solutions, Internet Marketing, Corporate E-Mail Solutions in india with fast and reliable connectivity and excellent customer support.